Friday, June 9, 2023


The Town of Hopkinton maintains an agreement with the Town of Richmond to obtain water for the use of its residents and commercial businesses in the village of Hope Valley.

Effective July 1st, 2017, the Town shall issue water bills on a quarterly basis, as follows:

  • During October for the months of July, August and September;
  • During January for the months of October, November and December;
  • During April for the months of January, February and March; and
  • During July for the months of April, May and June.

Existing Water Service Accounts

  1. Property owners shall promptly pay any outstanding water balances, prior to the conveyance or transfer of ownership.
  2. Property owners shall pay any past due balance on their water bills that accrued prior to the effective date of this Ordinance.
  3. During the 2016-17 replacement period, the cost for removal and installation of water meters shall be financed through the Town’s restricted waterline account.
  4. After the 2016-17 replacement period, the cost for removal and installation of water meters shall be borne by the property owner, under the jurisdiction of the Town.

 New Service

  1. All applications for Town water service connections shall be made on an Application for a New Waterline Service Connection Form which may be obtained at the Town Clerk’s Office. The owner shall complete the application form, have the septic system pumped, inspected and determined to be functioning and adequate by a licensed septic hauler, consistent with the provisions of Chapter 121-14 of the Town of Hopkinton’s Waste Water Management Ordinance.
  2. A check for $100.00, made payable to the Town of Hopkinton, must accompany the application.
  3. The Town’s approval of the owner’s signed application shall constitute a binding agreement between the owner and the Town that obligates the owner to pay all applicable rates and charges.
  4. The Town’s Finance Director shall have the authority to require a deposit against future charges if the owner is not able to establish credit to the satisfaction of the Finance Director.

New Water Service Connections

  1.  New water services may be connected only after the Finance Department certifies, in writing, that the Application for New Waterline Service Connection is complete.
  2. Water service connection requests from properties not listed in Exhibit A of the Agreement by and between the Towns of Richmond and Hopkinton, dated July 9th, 1991, shall be referred to the Richmond Town Council for consideration. If approved, requests shall then be considered by the Hopkinton Town Council for final approval.
  3. Installation of a service pipe shall be performed by a licensed contractor, at the owner’s expense, and inspected by the Water Manager.
  4. Connection of the service pipe to the curb stop shall be performed by a state-licensed master plumber, and inspected by the Water Manager.
  5. Maintenance and repair of the service pipe from the curb stop to the owner’s property shall be the owner’s responsibility.
  6. Purchase and installation of new water meters shall be performed by a master plumber, at the owner’s expense, and inspected by the Water Manager, under the jurisdiction of the Town.


If you need assistance paying your waterline bill, please review the available documentation below:

Low Income Household Water Assistance Program (LIHWAP)


Other Important Links:

Hopkinton Waterline Online Payments Service

Hope Valley Waterline Distribution System Ordinance

2022 Consumer Confidence Report – Richmond Water Supply System

Click here for Water line Forms